Digital transformation
Lead an organisation's change, from processes to tools.
Your running project
Digitise a town hall's records
- The need
- Cut people's waiting time, and get staff to adopt the new tool.
- The data
- Processing times measured on a real or fictional process.
- External tools
- BPMNAirtableProsci ADKAR
Workshop
Establish the needs
Who uses it, what problem it solves, how to tell it worked.
What you will learn
- Mapping and simplifying processes
- Choosing tools and leading their rollout
- Supporting change and training teams
- Measuring results
Certifications to aim for at the end
No certification covers digital transformation as such: these cover its parts.
- Entry levelITIL Foundation (Version 5)PeopleCert
- IntermediateProsci Certified Change PractitionerProsciThree days, USD 4,500 online.
- AdvancedTOGAF Enterprise Architecture Practitioner (OGEA-103)The Open Group
These certifications are issued by their own bodies, not by Nangmo, and their exams are paid for with them. Checked on 3 November 2026: confirm the language, price and exam location on their site before registering. These exams are generally taken without AI: you will need to read and reason on your own.
How to start a career in this field
- 1Learn to describe a process and spot what wastes time.
- 2Digitise a real process for a small business or association, and measure the gain.
- 3Take ITIL Foundation to learn the vocabulary of the job.
- 4Apply as a junior digital project manager, or take on this role within your current organisation.
First jobs to aim for
- Junior digital project manager
- Business analyst
- Change officer
The workshop is open, but this path's lessons are not online yet. Tell us you are interested: it helps us decide which to write first.